The 38 -year -old Selvi lives in Bengaluru, Karnataka. He is the only breadwinner of his family of three. She has been working as a beautician with the urban company since 2020, when Kovid -19 epidemic forced her to quit her job in a local salon.
On Sunday, March 16, Selvi started his day as usual – navigating the infamous traffic and unseasonal heat of Bengaluru, carrying a heavy black bag full of his equipment – as he fought between his appointments. “I did not even get a chance to have breakfast or lunch … There was a 15 -minute buffer between two bookings,” he said.
That afternoon, when she reached the HSR layout area in Bangalore at a customer’s residence to provide salon services, Selvi did not expect what came out.
“I was in the middle of the process of facial treatment. As soon as I adjusted the client’s head band, she became irritable. She started shouting at me and accused me of wasting her time by adjusting her hair. I told her that if she was not satisfied, I could ask her to give her 10 minutes.
He claimed that he got a call from the platform “only after 25 minutes and the executive asked me to leave it from there.”
